Company C has experienced some disruptive events over the last few months. Although they have a robust continuity and resilience programme in place, they have identified a gap in colleague knowledge about the programme and their understanding of the role they play to support a culture of resilience across the company.

Company C contacts Rule28 to discuss a programme of education for all colleagues, as well as training for colleagues who have additional continuity and resilience responsibilities. Rule28 recommends the following services to support the embedding of continuity and resilience across the company:-

• • A review of current processes to educate and inform colleagues, which could include:-

• • • The design of an ‘all colleagues’ introduction training on continuity and resilience

• • • The design of ‘key roles’ training for roles such as Incident Response Team members, Loggists, Key Third Party Relationship Owners etc.

• • Suggested wording updates to policies, standards and role profiles, to ensure clarity on roles and responsibilities.